© 2023 by L i l o u   P a p e r i e.

© 2016 by PHOTO PHACTORY SINGAPORE. All rights reserved.

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FAQs

How do I place an order? 

1. Add your item to the shopping bag.
2. Choose your preferred delivery and payment options.
3. Proceed to paypal or credit card payment to check out.

 Please note that all orders will be processed after payment. We will not be able to reserve the items for you if payment is not made within three working days.

 

 

What is your contact details? 

For assistance, please do not hesitate to contact us at (+65) 90619772. Alternatively, you can choose to email us at valleyaroraphotophactory@gmail.com

 

What are your terms and conditions?

We reserve the right to change, edit, delete, or revise these terms at any time, and such changes will be effectively immediately.

Site contents, the text, images, graphics and their arrangement on the site are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Access to and use of the site is solely for your personal, non-commercial use. You may download, copy or print the contents of the site for your personal reference only. No right, title or interest in any of the contents of the site is transferred to you as a result of any downloading, copying, printing or use of the site.

Product descriptions and availability every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. sizes are given as a guide only. please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product.

All items are offered subject to availability. the information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices include tax, if applicable. postage and packing is an additional charge, if applicable. For more details, please see each product information.

 

What currency are the prices in? 

Prices stated are in Singapore dollars (SGD).

 

Am I able to cancel or change my order? 

We are committed to ensuring your order reaches you as quickly as possible. therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. Make sure you review the items in your cart prior to submitting your order. We apologize for the inconvenience.

 

Do you accept phone or email orders?

Yes. we do accept phone and email orders. you may also contact us for-

1. It is an enquiry of a corporate order and you would like to check on the availability of the product stocks.

2. You are experiencing some problems / technical issues with your online order.

Can I request for more information on an item? 

All product features, content, and pricing are provided with as much clarity and accuracy as possible. If you have questions regarding any product prior to purchase, please contact valleyaroraphotophactory@gmail.com, and our team will do our best to respond to your query quickly.

 

Do you accept wholesale orders?

For wholesale enquiries, please write to us at valleyaroraphotophactory@gmail.com. In the email, do please state your business/individual name, contact details, email and the products you are interested in.

 

What happens if my total number of ordered items exceed your inventory?

We will refund the excess amount to you within 3 working days when there are insufficient units to fulfill your order. We would like to also assure you that all product availability statuses will be kept up-to-date.

 

What is the delivery rate and option in Singapore?

minimum fee of $10.00 is charged for all deliveries, except bulky items.

for all local deliveries, we will be sending out the orders via our courier service. Delivery will be performed by the courier and personally delivered to your door step.

 

What are your “mail days”? 

Our standard mail days are weekdays, Monday to Fridays, excluding Singapore public holidays. If your order is made during the weekends, your purchase order will only be packed and arranged by the team on the following Monday.

 

Do you deliver internationally?

Yes, we do ship internationally. Pls write an email or contact on social media for international delivery.

 

What is your privacy policy?

We are committed to protecting your privacy and have established this privacy statement to keep you informed of our information practices involving the collection and use of your personal information. When you select to purchase a product, we collect your personal information to fulfill your purchase request. This information includes your full name, email address, billing and shipping addresses, and phone number.